TrueScan Radiology, 59 Hill Street, Cabramatta

Reviews

• Lan /

  19.11.2018
  ★ ★ ★ ★ ★
  REVIEW UPDATE
  My email wasn't ignored, I got a reply and it was in my junk folder. My bad!
  
  I happened to be in the area the day after calling and decided to make a walk in enquiry even though I had booked elsewhere at a time that wasn't suited. Although I was put off by the phone woman ask said in review below I needed an appointment urgently that worked in better with my schedule and after a number of calls after googling realised there wasn't much available.
  My walk in visit showed me how lovely the staff really were. I was greeted, they smoked, they told me when the next soonest appointment was and offered yo call me if anyone cancelled that day.
  They did what you expect of front desk, they were helpful and tried to accomodate me which then turned into a booking at a time that suited me better.
  I was really impressed and the ladies didn't even know my situation was urgent.
  
  On the day of booking, again I experienced lovely, friendly service.
  When I mentioned my timing for results was urgent they offered to fast track the report which was very appreciated. Service visit : 10/10. Thank you. My initial one star rating is now 5 as there wasn't anything bad to say about my last two interactions with this business.
  
  INITIAL REVIEW
  
  My email day prior was ignored, asking for a booking.
  I call and Receptiniost throws me on hold after answering, then when we can't find a suitable booking in my urgent short frame timing, I ask for an alternate nearby recommendation. The woman was absolutely not wanting to even go there and said I just have to look online. Now that's quite obvious, and yes that's what I can do but seriously, what's the harm in being nice and trying to help someone in an urgent situation! Seriously no skin off your back. Your bad attitude lady, just means I will always make this business my last resort for future bookings.
  Really disappointing!
  Front desk are the initial face of this business, put a bit of love into your work and be nice to the customers, it takes less effort than the opposite.

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